Dove Shipping Policies

Shipping Policy

Domestic Shipping

Media Mail is less expensive, so if the order is not time-sensitive, this method is our default option. Ordinarily the US Mail usually works just fine, but you are choosing a shipping method (mail) that the post office does not guarantee, we have no control over, we can not track, the Post Office can not track and therefore can not tell you the status.

If your order is critical, choose shipping via UPS. It can be tracked, traced with guaranteed delivery times to commercial addresses or shipping refunded - US Mail carries no guarantees. Please bear in mind that once the package leaves our warehouse, delays can occur that are beyond our control, regardless of the shipping method.

International Shipping

We now offer two international shipping options:

GBE
Our newest service is Global Bulk Economy (GBE). This is a surface service that is significantly lower in cost than any we have been able to offer since the Post Office phased out surface mail. GBE shipments can be made to any international destination except Mexico and Canada.
As this service is oriented towards bulk shipments the rates get better the more you order. Ordering one book, for example is very similar to the faster ISAL service. But after the first book, each book is much less expensive. Current rates are 1st book: $8.99, additional books $2.99. Transit times average 30 to 50 days, with additional days required for postal processing and consolidation.

ISAL
The other international service we offer is the air service that we employed after the demise of surface mail. This service is International Surface Airlift (ISAL). This method uses surface transportation within the US and within the destination country, but air transportation between countries. Current rates are 1st book: $9.99, additional books 7.99. Transit times average 14 to 28 days with additional days required for postal processing and consolidation.

Orders For Not Yet Printed Titles (NYPs)

When you order books that are listed as Not Yet Printed, it is Dove's policy to ship them to you individually as soon as they become available. If you have ordered an NYP along with other titles that were shipped prior to the NYP's release, the NYP title will carry normal one-book shipping charges. If other books you have on order are ready to be shipped at the time of the NYP's release, they will be combined for the best shipping economy.

Insurance

We highly recommend that you elect to insure your shipments. If you have ordered your items to be shipped by regular mail and the items become lost, there is no way to track the package. We will not issue refunds for uninsured items shipped by regular mail that are lost.

Limitation of Liability

Dove Booksellers will issue replacement(s) for insured items one time only, except for used books, where a replacement may not be available, in which case we will issue a refund, limited to the cost of the book(s). We will wait until an order is complete before shipping, provided the completion of the order is anticipated within 5 days.

Out of Stock Books

Out of stock books can take two weeks or more to arrive if ordered via a domestic publisher. They can take three months or more if ordered via an international supplier. In many cases, we are not informed as to which books are out of stock or out of print until after ordering the particular title(s) from the publisher. In addition, publishers can declare a book out of stock indefinitely with no estimated date of reissue, which for all intents and purposes is out of print.

Policy on Declined Credit Cards

If your credit card is declined, you will be notified via email at the time of the failed attempt to process your order. More often than not, this is due to an incorrect expiration date.

You have 7 days from the time the email is sent to respond and resolve the issue.

If we do not hear from you in 7 days, your order will be canceled and the book(s) placed back on the shelf.

* Flat rates do not apply to multi-volume sets or oversized volumes.

INTERNATIONAL

Canada

ISAL - $8.99 First book, $5.99 Each additional book
14 to 28 business days **
Optional Insurance: 5% of order total

Mexico

ISAL - $9.99 First book, $7.99 Each additional book
14 to 28 business days **
Optional Insurance: 5% of order total

All Other Countries

GBE - $8.99 First book, $2.99 Each additional book
30 to 50 business days **
Optional Insurance: 5% of order total

ISAL - $9.99 First book, $7.99 Each additional book
14 to 28 business days **
Optional Insurance: 5% of order total

** Shipping delivery times are approximate, and may be affected by service disruptions from time to time in specific countries for various reasons: war, political conditions, natural disasters or strikes.