Dove Sales Policies

Sales Policy

Payments

All book and software orders must be pre-paid (with the exception of special conditions which exist for libraries). We will accept checks and these credit cards: VISA, MasterCard, DiscoverCard and American Express.

Credit cards are charged for the full amount of your order upon receipt of the order. Out of stock or backordered merchandise may occasionally arrive with price increases from the publisher(s) that were not previously announced. In these cases we must adjust prices accordingly. If the customer needs to cancel a given backorder, appropriate refund(s) will be given upon notification. In the case of publisher out-of-stocks, you will simply have a pre-paid order on file with Dove for the book(s) which will be shipped upon their arrival in our office. Dove reserves the right to cancel orders and provide refunds in some cases, particularly when books are declared out of print or unreasonably delayed.

Foreign Customer Payments

Only U.S. dollars are accepted for payment; checks written to Dove, therefore, must be drawn on a U.S. bank in U.S. dollars. Credit cards are frequently the best way to make the dollar exchange. We will not be responsible for the cost of making any currency conversion.

Shipping Charges

We will wait until an order is complete before shipping, provided the completion of the order is anticipated within 5 days.

Flat rates do not apply to multi-volume sets, such as Anchor Bible Dictionary, etc. whose shipping is calculated by weight and determined when we invoice the books, weigh them, and price postage according to destination.

Back Orders

With the tremendous number of books available, and the difficulty of predicting sales on any item, backorders are sometimes necessary.

Web Site Accuracy

Due to fluctuating international currencies and sudden, unannounced price changes from publishers we must advise that prices are subject to change without notice. In some cases, our web site may contain errors. This is true despite hours of proofreading and checking. We will move quickly to correct any errors or inaccuracies at this site.

Because not all sales via non-internet means can update the web site in real time, the possibility exists that books can be ordered on our site that have already been sold. This happens extrememely rarely, and in the case of new books might mean that a book would need to be back ordered. In the case of used books or limited quantity books we apologize for any inconvenience caused by this situation but we need to make it clear that a completed order, even a confirmation email, can still be in error. Our liability in these cases will be limited to providing the appropriate refund of the price paid and any shipping charged for books not shipped.

Lost Shipments

In the case of an international shipment being lost in the mail, Dove Booksellers will provide a refund after 90 days, provided shipping insurance was selected by the customer. The reason for the 90 days is if a shipment is lost and is returned to Dove Booksellers, this is a fair estimate time-wise.